Return & Warranty Policy
Thank you for shopping with us. We stand behind the quality of our canvas bags and backpacks and aim to provide a smooth, worry-free after-sales experience.
🔁 14-Day Returns & Exchanges
We offer a 14-day return and exchange policy from the date you receive your order.
If your item does not meet expectations, you may request a return or exchange within 14 days by contacting our customer support team through the “Contact Us” page.
To be eligible, items must be:
- Unused and in original condition
- Free from excessive wear, stains, or damage caused by use
- Returned with original packaging (if applicable)
🛠️ Warranty Coverage (Canvas Bags & Backpacks)
We provide warranty support for manufacturing defects, including issues commonly found in canvas bags and backpacks such as:
- Broken stitching or seam separation
- Faulty zippers or hardware (buckles, clasps, straps)
- Strap detachment due to manufacturing issues
- Fabric defects present upon arrival
- Printing or pattern defects (for canvas tote bags)
If such issues occur during normal use, please contact us with photos of the problem. We will assess the situation and provide a suitable solution.
🔧 Repair & After-Sales Support
For minor issues, we may offer:
- Repair guidance
- Replacement parts (if applicable)
- Partial refund or replacement, depending on the case
We aim to extend the usable life of your product whenever possible.
❗ What Is Not Covered
Warranty does not apply to:
- Normal wear and tear from daily use
- Damage caused by improper use, overload, or accidents
- Color fading from washing, sunlight exposure, or friction (especially canvas/denim materials)
- Personal modifications or repairs done by the customer
📩 How to Request Support
To start a return, exchange, or warranty request, please contact us via the “Contact Us” page with your order number and clear photos of the issue.
Our support team typically responds within 24 hours and will assist you promptly.